Resetting the Bitkey hardware device so it can be safely discarded, given away or returned will remove and disassociate the Hardware Key from the existing key set from which it was paired.
To reset (wipe) your Bitkey hardware device, follow the steps below:
If you can access the setting menu in the Bitkey app:
Follow the steps below:
- From the Bitkey app Home Screen, go to
Settings
- Select
Bitkey Device > Reset device
- Bitkey will confirm what items will be removed with a device reset. Select Reset device to continue
- You will then be prompted to unlock and scan the Bitkey device you would like to reset. Select Scan to continue and confirm with your hardware device
- If there are spendable funds in your wallet, you will need to transfer those funds to another wallet. Follow the on-screen prompts to transfer / send your funds, and then return to Step 1 to start the reset process over again.
- If the Bitkey hardware device you are trying to reset is no longer associated with your wallet (ie, you have performed a hardware recovery and have paired a new device to your phone), you will see an informational screen. Once you confirm that this is the device you want to reset, select Reset device to continue.
- Tap on the checkbox(es) to acknowledge what resetting your Bitkey hardware device means. Select Reset device
- Select Scan and Reset. Follow the on-screen prompts to confirm this action by using the Bitkey hardware device.
NOTE: Once you reset your device, the action can NOT be undone, and your device will be restored to the factory settings. - When the device reset has completed, select Done to be redirected to the Bitkey app Home Screen.
If you can't access the settings menu from the Bitkey app:
Follow the steps below:
- Launch the Bitkey app.
- If you don’t have the Bitkey app installed on your phone, see How do I download the Bitkey app to my phone?
- Select More options > Reset an existing device
- Bitkey will confirm what items will be removed with a device reset. Select Continue
- You will then be prompted to unlock and scan the Bitkey device you would like to reset. Select Scan to continue and confirm with your hardware device
- You will be shown an informational screen. Once you confirm that this is the device you want to reset, select Reset device to continue.
- Tap on the checkbox(es) to acknowledge what resetting your Bitkey hardware device means. Select Reset device.
- Select Scan and Reset. Follow the on-screen prompts to confirm this action by using the Bitkey hardware device.
NOTE: Once you reset your device, the action can NOT be undone, and your device will be restored to the factory settings. - When the device reset has completed, select Done to be redirected to the Bitkey app Home Screen.