Why doesn’t my wallet balance look correct?

If your wallet balance doesn’t look correct, please check or try the following:

1. Test your internet connection
   • If your phone lost connection to the internet, or if it is in airplane mode, your wallet balance may be out of sync.
   • Once the connection has been restored, your balance should update.
     
     
2. Refresh your transaction history
   • To refresh, pull down on the Bitkey app Home Screen.
     
     
3. Review your transaction history
   • Did you make a transaction that you forgot about? 
   • Did you account for transaction fees? 
   • Are you missing any incoming transactions? 
   • Are there any pending transactions? 
     • Incoming transactions: this amount will be reflected in your account balance.
     • Outgoing transactions: pending transactions will reduce your account balance.
   • Were funds sent to a Bitkey wallet address that was created before you completed a Delay + Notify recovery? See How do I access funds sent to a previously created Bitkey address? for more information.
     
     
4. Review the currency to BTC exchange rate
   • The value of bitcoin fluctuates which will have an effect on the fiat (USD) balance you see on your Home Screen. Your bitcoin balance will remain the same.