Why doesn’t my wallet balance look correct?

If your wallet balance doesn’t look correct, there are a few things you can check. Try the steps below to identify what might be causing the issue:

1. Check your internet connection
   • Your wallet may be out of sync if your phone has lost internet access or is in Airplane Mode.
   • Once reconnected, your balance should update automatically.
      
2. Refresh your transaction history
   • Pull down on the Bitkey app Home screen to refresh your balance manually.
      
3. Review your transaction history
   • Check for transactions you may have forgotten about.
   • Account for transaction fees, which can affect your total.
   • Look for any incoming transactions (which will increase your balance once confirmed) or pending outgoing transactions (which reduce your balance immediately).
      
4. Check if funds were sent to an older Bitkey address
   • If funds were sent to an address created before a Delay + Notify recovery, they may not appear automatically. 
     👉 How do I access funds sent to a previously created Bitkey address?
      
5. Review the exchange rate setting
   • If you're viewing your balance in a fiat currency (like USD), keep in mind that bitcoin's value can fluctuate.
   • Your bitcoin amount stays the same, but its fiat value may go up or down based on market price.