Bitkey Help Content

Getting Started

• How do I set up my Bitkey wallet?
• How do I download the Bitkey app to my phone?
• How do I upgrade my Bitkey?
• How do I become a Recovery Contact?
• How do I become an Inheritance beneficiary?
• What happens if I delete or reinstall the Bitkey app?

Recovery

• What is recovery and how does it work?
• What recovery methods are available if I need to recover my Bitkey wallet?
• How long does recovery take?
• How would my loved ones access my Bitkey in the event that I were to die?

Using Bitkey

Troubleshooting Bitkey

Orders & Shipping

Warranty & Returns

Inheritance

Updating Bitkey

Emergency Exit Kit

• What is an Emergency Exit Kit and how does it work?
• Is the Emergency Exit Kit the same as the Emergency Access Kit?
• The Bitkey app is no longer available in the App Store. What should I do?

Getting Help

• What information is shared when “Send device info” or “Send wallet descriptor” is enabled in the contact form?
• Where can I go if I have more questions?
• How long will it take to get a response from Customer Support?

Security Reporting Program

• How do I report potential security issues?

Privacy Information

• What data do you collect about me?