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Where are you located?

How can we help?

Please specify(optional)

What phone are you using?(optional)

Which Bitkey device are you using?(optional)

What is your Bitkey serial number? (optional)

What screen do you see when you open the Bitkey app?(optional)

Can you unlock your Bitkey hardware?(optional)

Did this start after a recent change (ie, changing phones, reinstalling the app, updating something, or using a different Bitkey device)?(optional)

Are you seeing a banner or message you haven’t seen before?(optional)

What does it ask you to do, or what does it say?(optional)

Did this appear after reinstalling the app or changing phones?(optional)

Did this happen after a recent change (ie, changing phones, reinstalling the app, updating something, or using a different Bitkey device)?(optional)

Were you expecting to see funds or activity that you don't see yet(optional)

Are you worried that someone else might be able to access your wallet or funds right now?(optional)

Is your concern related to a message, call, or email that claimed to be from Bitkey?(optional)

Are you seeing a banner or message asking you to take action?(optional)

What does it ask you to do, or what does it seem to imply?(optional)

Have you done any of the following recently while trying to fix this issue?(optional)

Are you able to complete setup or recovery?(optional)

Are you seeing an error message?(optional)

Is the app crashing, freezing, or failing to load properly?(optional)

Does it crash immediately when you open it?(optional)

Are you seeing a banner or message in the app?(optional)

Is the device able to charge or hold a charge?(optional)

Is the device cracked or physically damaged?(optional)

Can you unlock your device?(optional)

Did this start after a recent change?(optional)

Have any of the following happened recently?(optional)

Are you able to send bitcoin right now?(optional)

What happens when you try to send?(optional)

Does something about your transactions or activity look wrong or incomplete?(optional)

What changed most recently?(optional)

Did you switch phone platforms?(optional)

Are you setting this up for your wallet or responding to an invitation?(optional)

Please specify(optional)

What happened when you tried to place your order?(optional)

What is the current status of your order?(optional)

Would you like to cancel or change your order? (optional)

Enter your order number or tracking number (if available)(optional)

Has the carrier contacted you about this delivery?(optional)

Has the device already been delivered?(optional)

What would you like to do?(optional)

Has the carrier already picked up your return?(optional)

Order number or tracking number for the order you need help with (if available)(optional)

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What type of request are you making?(optional)

Please enter your existing support ticket number(optional)

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