You may return your Bitkey within 14 days of the delivery date as long as the package is unopened. We cannot accept any returns for Bitkey hardware where the packaging has been opened. You will be responsible for the fees associated with returning your Bitkey hardware device (shipping fees and/or customs/duties/tax fees). Once we receive your return, we will issue a refund to the original payment method.
Additionally, if you are an EU resident, you may return your Bitkey within 14 days of the delivery date, so long as the package is either unopened, or you have only opened the package to minimally test the product for usability. You will be responsible for the fees associated with returning your Bitkey hardware device (shipping fees and/or customs/duties/tax fees). Once we receive your return, we will issue a refund to the original payment method. See How do I submit a return request? for more information.