If you’d like to return your Bitkey and meet the return criteria, submit a request at:
👉 returns.bitkey.world
What you’ll need
- Your Bitkey order number
- The email address used when placing your order
If the return option isn’t visible, your order is no longer eligible. To check eligibility, see:
👉 What is your return policy?
After your request is approved
You’ll receive an email with:
- A link to your return shipping label
-
Instructions for sending your device back
👉 What do I need to do to return my device?
After your return is received
- A refund (minus return shipping) will be issued to your original payment method
- Refunds typically appear within 5–10 business days, depending on your financial institution
You can check your return status anytime at:
👉 returns.bitkey.world