If you’re experiencing an issue with a purchase, sale, or transfer, we recommend contacting the partner you used for the transaction as your first step.
Bitkey partners are best equipped to resolve issues related to their services — such as transaction delays, payment processing, or order status — and they’ll be able to help you directly.
⚠️ Note: After a purchase or transfer, it may take some time for the bitcoin to appear in your wallet. Bitcoin transactions must be confirmed on the blockchain, which can take a few minutes to several hours depending on network congestion.
If you're unsure which partner to contact or need help identifying the transaction, feel free to reach out to Bitkey Support and we’ll help point you in the right direction.