The Bitkey wallet is made up of three parts - the Bitkey app, the hardware device, and our backend server. Each of these parts has a key associated with it - a Mobile Key, a Hardware Key, and a Server Key. Any transactions that are made, require approval from at least two of the keys and as a customer, you are always in control of two of these keys.
Recovery is the process of regaining access to your Bitkey wallet should you lose your mobile phone, your cloud backup, your hardware device - or if you lose two of these three. This is done by either restoring what was lost from a backup you keep in your cloud storage, or by replacing a lost key with a brand new one with a new device.