Delay + Notify is a recovery method that enables replacement of a single lost customer key (either the Mobile Key or the Hardware Key) using the customer’s remaining key and the Server Key. Delay + Notify would be used in situations where:
- the Bitkey hardware device (and the associated Hardware Key) is no longer available or
- you don’t have access to your mobile device (and the associated Mobile Key) and you don’t have a cloud backup.
In order to initiate Delay + Notify through the Bitkey app, you will need to use the remaining key you have in your possession (Mobile Key or Hardware Key) to start the recovery process. Before the process completes, there’s a seven day security waiting period. During this time, notifications will be pushed to your app and to any other notification channels you have enabled. These notifications are meant to make you aware that a recovery has started, and lets you know how much time is remaining in the security waiting period.
If you don’t recognize the recovery in progress and didn’t initiate it, then see I received a notification for recovery that I didn’t request. If you do recognize the recovery in progress, then no further action is required until the security waiting period has ended. At that time, the Bitkey app will guide you through the steps to complete the recovery process which includes replacing the missing key with a new key, creating a new backup in your cloud, and moving all your bitcoin into the control of the new set of keys, which includes approving the network fee associated with this move.