If your Bitkey app is crashing on your mobile device, here are a few steps you can take:
-
Make sure you're using the latest version of the Bitkey app.
Updates often include performance improvements and bug fixes. See How do I know if I’m on the latest version of the Bitkey app? -
If the app crashes immediately when you launch it and won’t open:
- Contact Bitkey Support
- Select Mobile App when prompted for the issue category.
Our team will help you troubleshoot and get back up and running.