For customers outside the U.S., any customs, duties, or import taxes are typically calculated based on your shipping address and paid at the time of purchase.
In most cases:
- No additional payment is required when your order is delivered
- You may still need to provide information to the carrier to clear customs (e.g., ID or documentation)
👉 See The carrier contacted me for more information for what to expect
🌍 Country exceptions
Customers in the following countries are responsible for paying import fees at the time of delivery:
Angola, Azerbaijan, Benin, Burkina Faso, Chad, Greece, Iceland, Kazakhstan, Mali, Papua New Guinea, Portugal, Sierra Leone, Slovenia, Tajikistan, and Uzbekistan
Delays in customs?
Customs processing times vary by country and may cause delays in delivery.
If your order is stuck in customs longer than expected, contact Bitkey Support and select Shipping & Tracking for help.