It’s possible the shipping carrier may contact you using the email address or phone number you provided at checkout to request additional information needed to complete customs clearance.
This is a normal part of the import process in some countries and helps avoid delivery delays.
👉 See here can I get an import receipt for customs?
👉 See Country-specific customs information
⚠️ Important:
If you live in a country where import fees are prepaid at checkout, you should not be asked to pay additional fees upon delivery. If you are, contact Bitkey Support.
In some countries, import fees are collected at the time of delivery.