To submit a warranty claim, visit the:
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You’ll need:
- Your Bitkey order number
- The email address used when placing your order
All requests are reviewed and processed within 72 hours. If your claim is approved, you’ll receive an email with:
- Instructions for placing an order for a replacement device
- A link to your return shipping label
- For return instructions, see:
👉 What do I need to do to return my device for a warranty claim?