If your tracking shows “Delivered” but you haven’t received your package, we recommend waiting 24 hours before taking any action — carriers may mark packages as delivered slightly ahead of the actual drop-off.
Here’s what to do:
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Check around your property or mailroom
- Look in areas the carrier might consider secure (e.g., behind planters, under steps, in a weather-protected spot).
- Look in areas the carrier might consider secure (e.g., behind planters, under steps, in a weather-protected spot).
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Ask neighbors or building staff
- Sometimes packages are delivered to nearby addresses or held by a concierge or front desk.
- Sometimes packages are delivered to nearby addresses or held by a concierge or front desk.
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Wait 24 hours
- Delays between “Delivered” and actual arrival are common, especially with weekend or evening deliveries.
- Delays between “Delivered” and actual arrival are common, especially with weekend or evening deliveries.
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Still missing after 24 hours? Contact the carrier
- If your package was shipped via USPS, you can:
- Call your local Post Office
- Call 1-800-ASK-USPS® (800-275-8777)
- Or submit a service request
- If your package was shipped via USPS, you can:
If you’ve followed these steps and still need help, contact Bitkey Support.