How do I wipe the Bitkey hardware device? – Support

Wiping your Bitkey hardware device permanently removes the Hardware Key and disconnects it from your wallet. This action cannot be undone.

If you’re trying to fix an issue, you may only need to restart your device:
👉 How do I restart my Bitkey device?

Only wipe your device if you're discarding, giving it away, or returning it.

⚠️ WARNING: Wiping your device removes its ability to access your wallet.

After this:

If you don’t have another Hardware Key set up and later lose access to your App Key, you may permanently lose access to your funds.

To wipe your Bitkey hardware device:

From the Home screen, tap the shield icon to open the Security hub
Tap Bitkey Device
Tap Wipe Device

If your wallet has funds
If your wallet has spendable funds, you’ll be prompted to transfer them before continuing.
- Tap Transfer funds
- Follow the on-screen instructions
- Return and restart the wipe process once complete
If the funds transfer is still pending
You will not be able to proceed until the transaction has confirmed. When it has confirmed, restart the wipe process.

If the device has never been associated with your wallet
If the device you're trying to wipe has never been associated with your wallet, you'll see a message that the device cannot be wiped.

You’ll see a warning screen explaining the risks. Review each item and select the checkbox next to it.

Tap Wipe device to continue.

You’ll see a final confirmation box before scanning your device. This box reminds you that:

Tap Scan and wipe, then approve the action using your unlocked Bitkey device:

Hold your unlocked Bitkey device to your phone
If prompted to confirm on your hardware, follow the instructions on your Bitkey screen, then hold it to your phone again to complete verification