What is the Security hub and how does it help protect my wallet? – Support

The Security hub is your go-to place to see what’s protecting your wallet — and what still needs your attention.

How to access the Security hub

From the Home screen, tap the shield icon.

You’ll see one of two shield states:

Shield with orange dot – You have a critical alert, or one or more new recommended actions to review
Plain shield (no dot) – You don’t have any new alerts or recommendations to review — but you may still have unresolved recommendations inside the Security hub

What you'll see in the Security hub

The Security hub has a few key sections, each designed to help you monitor and manage your wallet’s protection:

Critical alerts – Urgent issues that may put your wallet at risk (shown as Wallet at Risk)
Status cards – Helpful status updates related to actions you’ve already taken, like pending hardware replacement or Recovery Contact invites
Recommendations – Suggestions for how to take full advantage of Bitkey’s safety tools and improve your wallet’s security or recovery setup
Tiles – A live snapshot of your wallet’s protection settings. Each tile represents a feature (like Cloud Backup or App Security) and includes a status dot that shows whether action is needed — or whether there’s more you can do to improve your wallet’s safety

Critical alerts: Wallet at Risk

If your wallet doesn’t have a Bitkey hardware device paired, or your App Key backup is unhealthy, Bitkey will show a

Wallet at Risk alert. When this happens:

You’ll see a critical alert banner at the top of the Home screen
You’ll see a Wallet at Risk alert at the top of the Security hub
You’ll see a red dot on the affected tile

You can take action in three places:

Tap the critical alert on the Home screen to go straight to the action
Open the Security hub and tap the call to action below the Wallet at Risk banner
Tap the tile with the red dot to go directly to the setting that needs your attention

While your wallet is at risk:

Only the critical alert will be shown — all other suggestions will be temporarily hidden
Recommendations and Status cards will not appear until the alert is resolved

Status cards

Status cards appear at the top of the Security hub and provide helpful status updates related to actions you’ve already taken — like a pending hardware replacement or a Recovery Contact invite.

🔎 Note: Status cards are only visible when there is no active critical alert. If your wallet is at risk, Status cards will be hidden until the alert is resolved.

Examples of what you might see:

A countdown showing how much time is left to complete a hardware recovery
A Recovery Contact invitation that is still pending or has expired

Recommendations

Recommendations appear when Bitkey detects a way you can improve your wallet’s security or recovery setup.

Each recommendation is tied to a specific tile, and will also show an orange dot
You can tap either the recommendation or the tile to take action
Completing the recommended action will dismiss the recommendation and change the dot to green

⚠️ Important: If you don’t act, the recommendation and orange dot will remain visible until resolve

🔎 Note: Recommendations are not shown while a critical alert is active. Once your wallet is back to a protected state, any recommendations will reappear.

Examples include:

Add a Recovery Contact
Update your hardware firmware
Set up biometric login
Add a backup fingerprint
Enable more critical alert channels, such as:
- Push notifications
- Email notifications
- SMS notifications (where available)
🔎 Note: The specific recommendations you see will depend on your current settings. You may see some, all, or none of the examples listed above.
If you’re using Bitkey with a screen, some recommendations (like adding a backup fingerprint) may not appear in the Security hub. You can still complete these actions directly on your device.

Tiles and status dots

Each tile in the Security hub represents a specific setting tied to your wallet’s security or recovery setup. Tiles use colored dots to indicate status:

Dot	Meaning
🟢 Green	Everything is set up and working as expected
🟠 Orange	A recommendation is available to improve your protection
🔴 Red	A critical issue is putting your wallet at risk — immediate action required

You can tap any tile to view or update the setting.

What each tile means and how status is determined

Tile	🟢 Green means	🟠 Orange means	🔴 Red means
Fingerprints	Two or more fingerprint profiles are saved to your Bitkey hardware device and fingerprint reset is enabled	Only one fingerprint profile is saved or fingerprint reset is not enabled	—
App security	App Lock has been enabled in the Bitkey app	App Lock is not enabled	—
Bitkey device	Bitkey device is paired and running the latest firmware	Firmware update is available	No device paired
Critical alerts	All available channels enabled (email, push, SMS*)	One or more channels are missing	—
Recovery contacts	At least one Recovery Contact has been added and activated	No Recovery Contacts have been activated	—
Cloud backup	App Key has been backed up to the cloud and is healthy	—	App Key backup is missing, out of date, or unreachable
Emergency Exit Kit	Emergency Exit Kit PDF is found in the cloud and securely backed up	Emergency Exit Kit PDF not found in the cloud	—

*Note: SMS may not be available in all regions

🔎 Note: The Fingerprints tile is only available on Bitkey without a screen. If you’re using Bitkey with a screen, fingerprints are managed directly on your device.

Need help updating a setting?

To learn how to manage or update any of the settings listed above, see How do I update my settings and security preferences?