I sent bitcoin to someone, why haven’t they received it yet?

Most Bitcoin transactions are received within the time frame selected when sending:

• Priority — about 10 minutes
• Standard — about 30 minutes
• Slow — about 60 minutes

However, transactions can take longer if the Bitcoin network is congested.

If the transaction is still pending

1. Make sure your Bitkey app is connected to the internet
   This helps ensure your transaction status is up to date.
    
2. Check the transaction status using your Transaction ID (TXID) 
   Use a block explorer like mempool.space to see whether the transaction has been confirmed and when it may complete.
   👉 Where can I find the status of my transactions?
    
3. Consider increasing the transaction fee
   If the network is congested, you may be able to pay an additional fee to speed up the transaction.
    👉 How can I speed up my transaction?
    
4. Check whether the recipient’s wallet shows pending transactions
   Some wallets only display incoming transactions after they are confirmed on the blockchain. In those cases, the recipient may not see the transaction yet.

If the transaction is confirmed

1. Double-check the recipient’s bitcoin address
   Make sure the transaction was sent to the correct address.
    👉 I sent bitcoin to the wrong address
    
2. Make sure the recipient's wallet is connected to the internet
   If the recipient is offline, they may not see the transaction until they reconnect.