If you're having trouble setting up email or SMS notifications, or if you're not receiving them as expected, try the following troubleshooting steps:
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Confirm the email address you added is correct and that you're checking the correct inbox.
- If the email address is incorrect, update it in your notification settings. See What are critical alerts and how do I update how I’m notified about them?
- If the email address is incorrect, update it in your notification settings. See What are critical alerts and how do I update how I’m notified about them?
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Check your Spam, Junk, or Bulk folders.
- The most common reason for not receiving our emails is that they’ve been filtered out of your inbox.
- Look for a message from noreply@mail.bitkey.build. If you find it, mark it as safe and move it to your inbox.
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Add noreply@mail.bitkey.build to your email contacts.
- This helps ensure future messages go directly to your inbox.
- This helps ensure future messages go directly to your inbox.
SMS
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Confirm the phone number you added is correct and that you're checking the correct device.
- If the number is incorrect, update it in your notification settings. See What are critical alerts and how do I update how I’m notified about them?
- If the number is incorrect, update it in your notification settings. See What are critical alerts and how do I update how I’m notified about them?
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If you're trying to verify your number and didn't receive the verification code:
- Tap Resend the code to try again.
- If the code still doesn’t arrive, select Skip for now— just make sure you have another notification channel enabled.
- If the issue continues, contact Bitkey Support and select Setting up my wallet for more help.