Before you begin:
- If you lost both your phone and your Bitkey hardware device, see:
👉 How do I recover access to my Bitkey wallet with my new phone and new Bitkey hardware device?
Now that your new Bitkey hardware device has arrived, you’ll need to initiate the Delay + Notify recovery process to pair your wallet with your new hardware device and replace the old one.
To start the recovery process:
- In the
tab bar at the bottom of the Home screen, tap the
shield icon to open the Security hub
- Tap
Bitkey Device, then select Replace device
- Review the recovery overview, then tap Continue
⚠️ Important: There will be a seven-day security waiting period. During this time, you’ll receive notifications about the recovery process.
If you didn’t initiate this replacement, or no longer need it, you can cancel from the Home screen by tapping Replacement in process > Cancel Recovery - Follow the on-screen prompts to:
- Confirm you have your new Bitkey hardware device
- Activate and pair it with the Bitkey app
- Enroll your fingerprint on the new device
- After the seven-day waiting period:
- You’ll be asked to Confirm Replacement using your new hardware device
- A new Hardware Key will be created
- A new encrypted cloud backup will be generated
- To complete recovery:
- Approve a bitcoin transaction to move your funds from the old Hardware Key to the new one
- Your balance will update automatically, minus a network fee for the on-chain transfer
🔎 Additional Notes:
- While waiting for recovery to complete, you can still send funds up to your daily transfer limit
- Previous transaction history will not carry over into your new wallet
- Make sure to update any wallet address you previously shared with a sender or exchange using a new address generated after your recovery. This is especially important if you’ve set up automatic transfers.
- Funds sent to addresses created before completing a Delay + Notify recovery may still be accessible. See How do I access funds sent to a previously created Bitkey address?