How do I recover access to my Bitkey wallet with my new phone and new Bitkey hardware device? – Bitkey

Before you begin

If you are recovering from only a lost or replaced phone, see:
👉 How do I access my Bitkey wallet using my new phone?

If you are recovering from only a lost or replaced Bitkey hardware device, see:
👉 How do I recover from losing / replacing my Bitkey hardware device once I have my new one?

⚠️ Important: If you haven’t enrolled and activated a Recovery Contact before losing both your phone and your Bitkey hardware device, you will not be able to recover your wallet.

To recover, you must have at least one of the following:

An enrolled and activated Recovery Contact
Access to your cloud backup
Your original phone or Bitkey hardware device

How recovery works

If you’ve lost both your phone and your Bitkey hardware device, you can recover your wallet in two steps:

Restore your App Key using a Recovery Contact
Replace your Bitkey hardware device using Delay + Notify

Restore your App Key using a Recovery Contact

Get the Bitkey app ready

If you haven’t already, download the Bitkey app on your new phone:
👉 How do I download the Bitkey app to my phone?

Then:

Open the app
Tap More options > Restore your wallet

Bitkey will check for your cloud backup. Make sure you're signed in to the same cloud account (Google Drive or iCloud) you used with Bitkey.

🔎 Note for Android users: If you're not signed in to a cloud account, you'll be prompted to do so.

Start recovery

Tap I've lost my Bitkey device
Review the recovery overview
Tap Continue

Select your Recovery Contact

Under Your Recovery Contacts, tap Select next to the contact who will help you
A Recovery Code will appear on your screen

💡 Tip: Contact your Recovery Contact using a live method (phone or video) before proceeding.

Share the recovery code

Ask your Recovery Contact to open the Bitkey app and go to:

Settings > Recovery Contacts > [Your name] > Help with Recovery

Provide them with the Recovery Code shown on your screen.

Once they enter the code successfully:

You’ll see Verified next to their name
Tap Continue

Continue recovery

You’ll be asked:
Do you have your new Bitkey hardware device?

Yes → Continue below with Replace your Bitkey hardware device
No → You’ll return to the Home screen and can view your wallet balance
- When your new device arrives, follow:
  👉 How do I recover from losing / replacing my Bitkey hardware device once I have my new one?

Replace your Bitkey hardware using Delay + Notify

If you selected Yes, you’ll be guided into the Delay + Notify recovery flow.
👉 See How do I recover from losing / replacing my Bitkey hardware device once I have my new one?

🔎 Note: If you later find your original Bitkey device:

Go to the Home screen
Tap Replace your Bitkey device
Select I’ve found my old Bitkey device

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