Before you begin:
- If you lost both your phone and your hardware device see How do I recover access to my Bitkey wallet with my new phone and new Bitkey hardware device? for more information.
If you still have your Bitkey hardware device and are recovering your wallet on a new phone, follow the steps below.
iOS
-
Download the Bitkey app to your new iPhone
- Open the app and tap More Options >
Restore your wallet
- If Bitkey detects a cloud backup:
- Tap Restore Bitkey Wallet
- If you're the wallet owner, you'll be prompted to approve with your hardware device
- If you're recovering as a Trustsed Contact, no hardware device is required
- ✅ if the backup is successfully restore, your wallet will be ready to use immediately
- If Bitkey can’t find your iCloud backup, tap Recover your wallet to begin a Delay + Notify recovery:
- Tap Start recovery
- Approve with your hardware device
- A 7-day security delay will begin. You'll receive notifications throughout the waiting period
- You can cancel recovery anytime by selecting Cancel from the recovery in progress screen
- After 7 days, a new Mobile Key will be created on your phone
- Complete recovery by approving a bitcoin transaction to move funds from your old Mobile Key to your new one
- Confirm your balance — it should reflect your previous wallet balance, minus a small network fee
⚠️ IMPORTANT: If you have previously provided a Bitkey wallet address to an exchange or a sender so they could send you funds, you should update them immediately with an address created by the Bitkey app after you’ve completed a Delay + Notify recovery with your new phone. Funds sent to a Bitkey address that was created prior to completing a Delay + Notify recovery can still be accessed. See How do I access funds sent to a previously created Bitkey address? for more information.
Android
- Download the Bitkey app to your new Android phone
- Open the app and tap More Options >
- Sign in to the Google account used to set up Bitkey
- If Bitkey detects a cloud backup:
- Tap Restore Bitkey Wallet
- If you're the wallet owner, you'll be prompted to approve with your hardware device
- If you're recovering as a Trusted Contact, no hardware device is required
- ✅ if the backup is successfully restore, your wallet will be ready to use immediately
- If Bitkey can’t find your Google Drive backup, tap Recover your wallet to begin a Delay + Notify recovery:
- Tap Start recovery
- Approve with your hardware device
- A 7-day security delay will begin. You'll receive notifications throughout the waiting period
- You can cancel recovery anytime by selecting Cancel from the recovery in progress screen
- After 7 days, a new Mobile Key will be created on your phone
- Complete recovery by approving a bitcoin transaction to move funds from your old Mobile Key to your new one
- Confirm your balance — it should reflect your previous wallet balance, minus a small network fee
⚠️ IMPORTANT: If you have previously provided a Bitkey wallet address to an exchange or a sender so they could send you funds, you should update them immediately with an address created by the Bitkey app after you’ve completed a Delay + Notify recovery with your new phone. Funds sent to a Bitkey address that was created prior to completing a Delay + Notify recovery can still be accessed. Funds sent to a Bitkey address that was created prior to completing a Delay + Notify recovery can still be accessed. See How do I access funds sent to a previously created Bitkey address? for more information.