If you would like to return your Bitkey and you meet the return criteria, you can submit a return request at returns.bitkey.world. You will need your Bitkey order number and the email address you used when you placed your order. If the return option is not visible, then your order is no longer eligible for return. To learn more about our return policy and if you meet the eligibility criteria see What is your return policy?
After your return request has been processed, you will receive an email with additional instructions and a link to the return shipping label. Once your return has been received back, a refund for the purchase price (minus the cost of return shipping) will be credited back to your original form of payment. Depending on your financial institution, it can take five to ten days for the funds to be visible on your account. You can check the status of your return request at returns.bitkey.world. See What do I need to do to return my device? for more information.