If you’d like to return your Bitkey and you meet the return criteria, you can submit a return request at: 👉 returns.bitkey.world
To submit a request, you’ll need:
- Your Bitkey order number
- The email address you used when placing your order
If the return option isn’t visible on the site, your order is no longer eligible for return.
To check if your order qualifies, see What is your return policy?
After your return request has been approved, you’ll receive an email with:
- A link to your return shipping label
- Instructions for sending your device back. See What do I need to do to return my device?
After your return is received:
- A refund for the purchase price (minus return shipping) will be issued to your original payment method
- Refunds typically take 5–10 business days to appear, depending on your financial institution
You can check your return status anytime at returns.bitkey.world.