Once your warranty claim is approved, you’ll receive an email with:
- Instructions for placing an order for your replacement device
- A link to your return shipping label
⚠️ Do not ship back your existing Bitkey hardware device until your replacement has arrived.
When your replacement device arrives:
-
Complete recovery by pairing your new Bitkey hardware device with your Bitkey app.
👉 See How do I recover from losing / replacing my Bitkey hardware device once I have my new one? for step-by-step instructions - Wait for the recovery waiting period to end and ensure recovery is fully complete
- Once complete, it’s safe to return your original device
To return your device:
- Package your original Bitkey hardware securely
- Attach the return shipping label
- Drop it off with the designated carrier