When your return was approved, you should have received an email with a link to the return shipping label. Place that label on your unopened Bitkey package and hand it over to the carrier. Your refund will be processed once your device has been received back.
If you have set up your Bitkey...
If you have opened your Bitkey package and have completed the setup process, paired your hardware to the Bitkey app, and added funds to your wallet, there are some additional steps that you must complete BEFORE you return your device. Please follow the steps below before you package up your Bitkey for return.
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Clear ALL the funds out of your Bitkey. Only send funds to a wallet address you control, ensuring you retain full control of your bitcoin. See How do I send bitcoin? for instructions.
Note: As a general rule when owning bitcoin, you should never give up control of the spending keys that you possess. Your paired Bitkey hardware device holds one of the two keys you are responsible for when you own your bitcoin using Bitkey. Before you let it out of your possession, even though it remains locked with your fingerprint and isn’t accessible to anyone but you (including us), we strongly advise clearing out any funds it has control of. If you don’t clear all the funds from your Bitkey, they will not be recoverable once your device has been returned.
- Wipe Bitkey hardware device. See How do I wipe the Bitkey hardware device? for additional instructions.
Once you have cleared the funds off your Bitkey and wiped your Bitkey hardware device, place your Bitkey in its original packaging or another suitable package, attach the shipping label and hand it over to the carrier. Your refund will be processed once your device has been received back.