If your return has been approved, you should have received an email with a link to your return shipping label.
Place that label on your unopened Bitkey package and hand it over to the carrier.
Your refund will be processed once the device has been received.
If you've already set up your Bitkey
If you've opened your Bitkey package, set up the app, paired your hardware device, or added funds to your wallet, you'll need to take a few extra steps before returning your device.
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Clear all funds from your Bitkey wallet
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Only send funds to a wallet address you fully control.
👉 See How do I send bitcoin?
⚠️ Important: Bitkey is a self-custody wallet. Your hardware device holds one of the two keys you're responsible for. Even though it’s locked with your fingerprint and cannot be accessed by others (including us), you should never return a device that still controls your bitcoin. If you return your device without clearing the funds, those funds will not be recoverable.
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Wipe your Bitkey hardware device
👉 See How do I wipe the Bitkey hardware device?
Final Steps
Once you’ve:
✅ Cleared all funds from your wallet
✅ Wiped your Bitkey hardware device
Place your Bitkey in its original packaging (or another secure package), attach the shipping label, and hand it off to the carrier.
Your refund will be issued once your return is received.