If you lost both your phone and your Bitkey hardware device, see I lost both my phone AND my Bitkey hardware device. What should I do? for further information.
If you’ve lost your Bitkey hardware, you will need to replace it before you can start the recovery process. To place an order for a new Bitkey go to bitkey.world. While you wait for your new hardware to arrive, you can continue to make Mobile Pay transactions below your daily spending limit without your hardware device. Once your new Bitkey hardware device arrives, see How do I recover from losing / replacing my Bitkey hardware device once I have my new one?