Before you begin
If you’ve lost both your phone and your Bitkey hardware device, see:
👉 I lost both my phone AND my Bitkey hardware device. What should I do?
👉 I lost both my phone AND my Bitkey hardware device. What should I do?
If you’ve only lost your phone
1. Secure your lost phone
Follow your phone manufacturer’s instructions to mark the device as lost or remotely lock it, if possible.
These steps vary by device and operating system (iOS or Android).
2. Set up your new phone
Once you have your replacement phone, follow:
👉 How do I access my Bitkey wallet using my new phone?
⚠️ Important: If your phone was unlocked when it was lost or stolen, and you had Transfer without hardware enabled, someone could send funds up to your daily transfer limit until you start a recovery. Once recovery is started, your transfer limit is automatically disabled.