If you’re setting up Bitkey for the first time, see:
👉 How do I download the Bitkey app to my phone?
👉 How do I set up my Bitkey wallet?
If you believe your current wallet has been compromised—or if your encrypted App Key was shared as part of an approved inheritance claim—we recommend that you stop using your current wallet immediately and create a new wallet with a new set of keys.
⚠️ Warning: Creating a new wallet generates a completely new keyset with no connection to your previous wallet. Once your new wallet is created, you will lose access to your previous wallet and any funds sent to addresses from your previous wallet will be permanently inaccessible and unrecoverable.
Create a new Bitkey wallet
-
Move your funds out of your current wallet
Only send funds to wallet addresses you control.
👉 How do I send bitcoin?
-
Export any transaction history you want to keep
After setup, you won’t have access to your old transaction history
👉 How can I do an export from Bitkey?
-
Wipe your Bitkey hardware device
👉 How do I wipe the Bitkey hardware device?
-
Delete and reinstall the Bitkey app
Remove the Bitkey app from your phone, then reinstall it.
-
Set up a new wallet
Open the Bitkey app.
Tap Set up a new wallet.
Follow the on-screen instructions.
-
Transfer your funds to your new wallet
👉 How do I receive bitcoin?
Update any saved wallet addresses
Your new wallet uses a completely new set of keys. Only use addresses from your new wallet going forward.
If you previously shared a Bitkey address or used one for automated transfers, update it immediately.
⚠️ Important: Funds sent to addresses from your previous wallet will not be recoverable.